BY MAKING A BOOKING ON THIS WEBSITE OR STAYING AT ANY HOTEL SALEH YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.
Your contract is with Nikki Wish Hotel Saleh Corporation Limited and its franchisees, associates, subsidiaries and affiliates who operate as a Hotel Saleh ("Hotel Saleh"). The general terms and conditions herein together with the Fee Schedule, Hotel Schedule and Add-Ons (together these "Terms and Conditions") and the booking confirmation issued by Hotel Saleh confirming your booking ("Booking Confirmation") constitute your contract with Hotel Saleh and are further supplemented by the internal rules and regulations that apply specifically to the Hotel Saleh where you have booked your stay.
Bookings may be made online at our various websides and resellers, through a direct call or at any of our Hotels. You must have a registered account with Hotel Saleh in order to make a booking at any of our Hotels.
Full payment must be made at the time of booking. We accept payment by Visa or Mastercard credit/debit cards, Paypal, cash, or online bank transfers for most of our Hotels. The available payment options are displayed during the booking process. A payment processing fee may apply. For walk-in bookings, we also accept cash payments.
Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided in your registered account. You MUST produce your Booking Confirmation(s) upon check-in at the Hotel, together with your original valid photo identification document (NRIC, passport, driver's licence or other identification card or document as the Hotel may require). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact our front desk. Credit card bookings made within five (5) days prior to check-in date will require presentation of the said card during check-in. Failure to do so may delay your check-in process.
The 'Guest' named in the Booking Confirmation must be the person staying at the Hotel otherwise we reserve the right to cancel the booking.
You may check your booking status or view your Booking Confirmation(s) through the following steps:
· Log on to Hotelsaleh.com
· Click “Manage Bookings”
· Key in your registered account details (email and password)
· Click Login
· The “My Bookings” page will appear with details of your booking
Bookings are accepted subject to room availability.
Room rates shown on the Hotel Saleh website are charged on a per room per night basis. Breakfast is included all other meals are not included.
Room rates include service tax, service charge and VAT.
Room rates and details are correct at the time of publication and are subject to change without notice.
Hotel Saleh rooms
Hotel Saleh room types are as follows and may vary among our Hotels:
You may not bring the following into our Hotels:
· Any electrical appliances and/or equipment for heating and/or cooking purposes
· Firearms, underage persons that are not related to you, drugs, other illegal items.
Hotel Saleh reserves the right to remove and/or confiscate any of the above items found in any room immediately without notice to you and to charge you for any costs incurred for taking such action.
Hotel Saleh further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the room, the Hotel premises, the other Hotel guests, staff or any other persons or the reputation of Hotel Saleh without any compensation and/or any reimbursement to you.
Check-in and Check-out
All Hotel Saleh operate a strict check-in and check-out policy, the times of which vary from hotel to hotel. Please refer to the Hotel Schedule.
Check-in booked rooms will be held for check-in until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled and Hotel Saleh shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.
A refundable key deposit may be required upon check-in at certain Hotels to cover loss or damage of the keys issued.
Check-out If you check-out beyond the stipulated time Hotel Saleh reserves the right, without further notice to you, to charge you an additional one (1) night's stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. Hotel Saleh shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.
Changes and Cancellations
Bookings made are non-refundable.
Changes Change of Guest name on your booking is allowed if made three (3) days or more before check-in date subject to a Name Change Fee.
No changes regarding stay dates, room category, duration of stay may be made but you are entitled to cancel the booking and make a new booking with the Hotel, subject to availability, and to the terms of cancellation below.
Any cancellation made less than three (3) days from the scheduled check-in date (irrespective of the number of stay dates booked) or any no-show in respect of a booking will result in the total payment under that Booking Confirmation being forfeited irrespective of the number of stay dates remaining.